These terms and conditions (Terms and Conditions) regulate the relationship between you, a user of this website https://psychologistclinic.com/ (Genesis Mental Well Being Center Website) (‘Genesis Mental Well Being Center, ‘we’, ‘us’, ‘our’).
1.1 ‘Initial Consultation’ is the first consultation you book with Genesis Mental Well Being Center to see one of our team for individual therapy.
1.2 ‘Deposit’ is an amount payable by the person requesting an initial consultation for individual therapy with Genesis Mental Well Being Center in order to confirm and secure the booking. Deposits expire in 7days after the date of the first appointment originally booked. Deposits are non-refundable but deductible from the client’s invoice on or before the due date.
2.0 Bookings, Confirmations and Cancellations
2.1 Bookings for an initial consultation for individual or couples therapy must be confirmed with a non-refundable deposit.
2.2 For individual therapy sessions, a minimum of 48 hours notice is required to cancel appointments to avoid cancellation fees.
Our cancellation fees, inclusive, are as follows:
48+ hours notice: No Fee
24 – 48 hours notice: 50Percent of Consultation Fees
0 – 24 hours notice: 75 Percent of Consultation fees
3.0 First Consultation Booking Confirmation
3.1 Payment of deposits to confirm an initial individual consultation is due at the time the booking is made.
3.2 Tentative bookings are not considered.
4.1 Payments to secure initial individual consultation or group courses are to be made by credit card or direct deposit to the Genesis Mental Well Being Center / or brand owners bank account.
4.2 Genesis Mental Well Being Center accepts MasterCard and Visa. Payments can be taken over the phone when confirming your appointment time/date.
4.3 Genesis Mental Well Being Center will not be advised about the reasons a payment has failed. If this occurs, you should contact your credit card provider for further details. In the event that payment fails with the payment method provided, please call Genesis Mental Well Being Center to arrange an alternative payment method promptly.
4.4 For successful payments, Central Minds will send a confirmation to the email address provided.
5.0 Refund Policy
5.1 Deposits to confirm initial individual consultations are non-refundable.
6.1 By using the Genesis Mental Well Being Center Website you are agreeing to these Terms and Conditions.
6.2 Genesis Mental Well Being Center Terms and Conditions are subject to change at any time. You should check this page periodically to ensure that you are aware of our latest Terms and Conditions.
Terms & Conditions
This website may use the Terms and Conditions given below.
The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to psychologistclinic.com and the terms “Visitor” ”User” refers to the users.
This page states the Terms and Conditions under which you Visitor) may visit this website (“psychologistclinic.com”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions because they are binding on all users of this Website.
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All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization’s or entity’s written permission.
DISCLAIMER OF CONSEQUENTIAL DAMAGES
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website Material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
Tele-Services (Virtual and Telephone-based Sessions):
Genesis Mental Well Being Centre offers in-person, virtual (video) and telephone-based options for assessment and treatment services. Virtual and telephone-based sessions are also mental health services, and these have the same purpose or intention as treatment sessions (or psychotherapy) that is conducted face-to-face at Genesis Mental Well Being Centre. Your Clinician will discuss which mode of service is recommended based on your needs, and changes can be made throughout the course of your treatment with respect to the mode of therapy you both decide to use.
Virtual care requires the use of a webcam or smartphone, and a link to the virtual session will be provided by e-mail prior to the session. We highly recommend you test your video/audio settings the day before your session if needed. In the event of technical problems during your session, a backup plan (e.g., a phone number where you can be reached) will be used to restart the session or to reschedule it. Your Clinician may elect to use a different videoconferencing platform; the benefits/risks of that platform will be discussed with you prior to beginning virtual sessions.
Telephone-based sessions will involve your clinician contacting you by phone at your scheduled appointment time. Please note that in some cases, the Caller ID may show up as “Unknown” or blocked. We ask you to ensure you are available and can answer the call at the scheduled appointment time.
Virtual and telephone-based sessions are convenient and may be used when in-person sessions are not possible. Engaging in treatment using virtual care or by telephone encompasses risks that should also be considered. Please note the following rights and risks in using virtual and telephone-based care:
The laws and professional standards that apply to regular mental health services apply to virtual and telephone-based care.
There are exceptions to client confidentiality policies that exist for regular therapy; these also apply to virtual and telephone-based services. The exceptions are provided in the “Disclosure of Personal Health Information” section below.
You have the right to withdraw your consent at any time. It will not affect your right to further treatment.
Your Clinician has the right, at any time, to determine if virtual and/or telephone-based sessions are not appropriate for your care. Should this be determined, your Clinician will suggest alternative ways to continue your therapy.
Despite best efforts to ensure high standards of technology, there is always a risk that services could be disrupted or distorted by unforeseen technical problems.
Consent to the use of virtual and telephone-based sessions indicates your agreement with the following conditions:
Confidentiality still applies for mental health teleservices, and the session will not be recorded by the Clinician or yourself without permission from the other person(s).
It is important to be in a quiet, private space that is free of distractions during the session.
It is important to use a secure internet connection rather than public/free Wi-Fi.
For child/adolescent clients, the permission of your parent/legal guardian (and their contact information) is required to engage in tele-sessions.
Use of virtual and telephone-based sessions is voluntary. Please advise us if you no longer wish to engage in teleservices and we will discuss alternative options with you at that time.
Disclosure of Personal Health Information:
In accordance with the laws, professional standards, and ethical codes we follow, the information you share with The Therapy Centre remains confidential. This means your information will not be disclosed to anyone without your consent, with the exception of the specific situations outlined below.
Your information may be released without your consent in the following situations:
Harm to Self / Others
If there is reason to believe that you are in danger of harming yourself or others in ways that may be life-threatening, The Therapy Centre is ethically obliged to take action to ensure your safety and/or the safety of others. These steps may include contacting your identified emergency contact person, a family member or close other, seeking hospitalization, contacting the police, notifying others at risk, or some combination of these actions to ensure you and/or others are protected.
Abuse / Neglect
If there are reasonable grounds to suspect that a child under 16 years of age is, or maybe, in need of protection, Genesis Mental Well Being Centre must, by law, report this information to a children’s aid society. Examples of reportable situations include physical harm/abuse, sexual abuse, emotional harm (e.g., verbal abuse, humiliation, witnessing violence), or a pattern of neglect or failure to protect a child from harm.
Additionally, if there are reasonable grounds to suspect that a resident of a nursing, retirement or other long-term care home has suffered harm, or is at risk of harm due to improper or incompetent treatment or care, unlawful conduct, abuse or neglect, or possible misuse or misappropriation of the resident’s money or funding, The Therapy Centre is required to report this information to the Registrar of the Retirement Homes Regulatory Authority, or long-term care home director.
Sexual Abuse by a Regulated Health Professional
If there are reasonable grounds to believe that another regulated health professional has sexually harassed or abused a client, The Therapy Centre must, by law, report this health professional’s name and information related to the sexual abuse to the appropriate regulatory body.
Storage and Destruction of Personal Health Information:
A record containing your personal health information and information about your therapy sessions and other materially relevant interactions are maintained in a secured place while you are engaged in Genesis Mental Well Being Centre’s services.
Your Clinician maintains responsibility for your client file. If your Clinician leaves Genesis Mental Well Being Centre, your file will stay with them and a copy will be retained by Genesis Mental Well Being Centre.
The information contained on these pages is intended for information purposes only. While every reasonable effort has been made to ensure its accuracy, no guarantee can be given that it is free from error or omission. The information provided is not meant for the diagnosis or treatment of mental health issues, and you should consult a properly qualified mental health professional or physician for these purposes. The information on this website is not a substitute for proper diagnosis, treatment or the provision of advice by an appropriate health professional.
Links are provided for your convenience and do not indicate endorsement of any third-party sites or the products or services provided, advertised or otherwise mentioned on those sites.
Genesis Mental Well Being Centre shall accept no liability for any act or omission occurring through reliance on the information on this website and for any consequences of any such act or omission.
By using this website, you are agreeing to the provisions of this disclaimer.